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Frequently Asked Questions
Free EXPRESS Shipping
We provide FREE Express Delivery to all European Union and United Kingdom. We are delighted to have DHL, which excels in reliability, safety, timing and customer service as Official Partner in order to offer the best and most efficient Delivery Service to our clients.
Here is the list of countries where we offer the free DHL Express Shipping service:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
We are proud to provide FREE DHL Express Delivery for all clients's order. We ship to Italy, European Union and United Kingdom in 24 - 48h. Orders will be processed from Monday to Friday, working days only, within 24h from Order Confirmation. All delivery details will be highlighted in your order Confirmation Email.
As soon as your order has been successfully processed you will receive a Confirmation Email with all purchase details and DHL Tracking Number to check the status of your shipment. (Please also check in your Spam folder email). If you do not receive the Confirmation Email within 24 hours please contact Customer Service using our "Contact" section and you will be supported.
SF LIFESTYLE can only ship to one address per order. If your order contains items that need to be sent to more than one location, you will need to place a separate order for each address.
Unfortunately once your order has been processed we are NOT able to redirect it to a different address. However, feel free to contact directly DHL Customer Service ASAP for any change request related to your order.
This really depends on the status of your order. If you have already received the Confirmation Email with your Tracking Number, which means your order has already been processed, there is no way to add another item. So you will need to place a new order with the additional desired item(s). In case you have not received the Confirmation Email with your Tracking Number yet please email info@sflifestyle.it
Free Return & Exchange
SF LIFESTYLE is at your disposal to assist you to figure a smooth Return or Exchange. We will coordinate your Parcel Pick Up following your place & time slot preferences through DHL.
For any Return/Exchange request, please email return-exchange@sflifestyle.it specifying your Order Number and the reason why you are asking for a Return/Exchanche, within 14 working days from the date of purchase. Then we will get in touch with you to coordinate the return/exchange.
We’ll send you a notification email once your return is processed, to keep you fully informed.
Keep in mind that Customer Service team is here to support you with any questions or issues relating to returns and refunds. Do not hesitate to contact us at info@sflifestyle.it or via our contact form on the website.
Return or Exchange are allowed within 14 working days from the date of purchase.
We are NOT able to accept returned items if the following conditions will not be all respected:
-The item(s) MUST be in perfect condition, never worn.
-The item(s) MUST be returned in the original Shipping Box and in the original Black Branded Cardboard Boxes, with all labels, flyers and accessories contained inside.
Once back to us, the returned item(s) will be inspected by our Quality Department in order to certify the conditions. If the Quality Return Check is positive, we will proceed with the Product Replacement or with the Refund. In any case client will receive a Confirmation email providing the New Order Number or Total Amount-Estimated Date Refund.
Refunds might take up to 14 working days to be processed to the original buyer account by crediting the full amount through the same payment method used at the time of purchase.
PRODUCT
Our Shirts are proudly Designed & Made in Italy, in Turin with extra care and high attention to detail by local skilled artisans. Each manufacturing and production stage is controlled to guarantee the impeccable result. Deep focus on details. The result is the creation of a timeless garment which retains its original characteristics over time.
All the Fabrics are Made in Italy. We use the best fabrics selected for their quality and specific features such as softness, straightness, lightness, weight, breathability and durability.
We select just fine Materials & Accessories Made in Italy to embellish our shirts, as buttons and hand embroidered accessories. We are committed to creating valuable and collectible garments using sophisticated and innovate embellishments.
SF LIFESTYLE shirts come with a quite generous and relaxed fit. Each shirt is proposed in three sizes only S, M, L. We recommend, before to proceed with the purchase, to check the Size Charts in order to find out the most suitable size for you. Our shirts aim to valorize the personality and the individuality of the wearer, whether men or women.
For majority of women we recommend the smallest size S.
Our shirts are made of high quality materials. To ensure greater durability over time, it is advisable to store the garments in a dry place, avoiding high humidity. If exposed to rain or snow, hang them up to dry and gently wipe away any stains with a soft cloth. All the shirts can be easily washed at home by hand in cold water or using max 30° washing machine program without centrifuge and then ironed with the right temperature for the required fabric.
Just for the Shirt EMBROIDERED is required DRY CLEAN ONLY due to the embroidered embellishments applied.
!!IMPORTANT!! Please always follow the Wash and Dry Instruction on the label.
VIRTUAL APPOINTMENT
Extremely simple. Go to "Virtual Appointment", check the calendar availability, pick your day and time-slot of 30min and then schedule the One-to-One remote consultancy hosted by SF himself.
You will receive automatically the Email confirmation with Google Meet link invitation to attend the Virtual Appointment.
Yes, it is. SF LIFESTYLE provides an innovative and engaging high-end exclusive complementary service for all clients. We want to elevate your online shopping experience earning your trust before anything else.
The goal is to try to accomodate all clients requests. Whether it's due to personal reasons or mismatched timetable, we are committed to schedule a Virtual Appointment tailored on your availability.
Please email: info@sflifestyle.it Object: "Schedule Tailored Virtual Appointment"
PAYMENTS
The most flexible and secure payment method. You can order now your shirt and pay later with PAYPAL in 3 equal installments. NO fees. Further information on https://www.paypal.com/it/digital-wallet/ways-to-pay/buy-now-pay-later
We provide just secure payment methods. We accept Maestro, Mastercard, Visa, Amex, Union Pay, Paypal, Apple Pay and Google Pay.